Report Water Emergencies, Leaks, or Water Waste

Report a Water Emergency

If you see an actively gushing or spraying pipe or see a wet spot forming unexpectedly in the street or ground, this may be a water emergency. 

Call us immediately at 831-475-8500 to report the emergency. After business hours, you will reach our on-call phone dispatcher.

Please provide the staff member the following information:

  • a description of the emergency
  • the location of the emergency

Report Water Waste & Leaks

Please report water waste incidents the following ways:

  • Email us
  • Phone: 831-475-8500
  • Mail or hand delivery:
    5180 Soquel Drive
    Soquel, CA 95073

Please include the following if possible:

  • Location (address and detailed description)
  • Date and time of day
  • Brief description of the problem/type of water waste
  • Photo of the waste or leak occurring if possible

All water waste reports are confidential. We will investigate all non-emergency water waste reports as soon as possible during regular business hours (Monday through Friday 8 to 5 pm).