Frequently Asked Questions

Many people are surprised when they see their water use in gallons per day. On average, Soquel Creek Water District customers use about 50 gallons per person, per day. If your meter detects 24 hours of continuous water use, we will notify you to check for leaks. Outdoor irrigation has a large impact on your water use, as well as your household’s fixtures, appliances and water use habits. To help you understand how your household is using its water, we recommend signing up for the WaterSmart customer portal. 

Many of our customers are working hard to do their part and protect our community’s water supply by using water efficiently. We thank you for your efforts and the difference they make while we continue actively searching for new sources of water. Read your monthly water bill and know how many gallons, on average, your household uses daily. If you’re already using 50 gallons per person per day or less, you’re doing great!

Tips

• Check your water usage in the WaterSmart customer portal. Using the portal you can see how much water you use from routine uses like laundry and irrigation systems. Sometimes it is a lot more than you think!
• You may get some inspiring ideas from your friends and neighbors who have generously shared the many creative ways they have made water conservation a daily way of life.
• Also, be sure you are aware of and following the year-round water use that is always in effect and enforced through our water waste ordinance.

Thank you for saving water!

Most people aren’t wasting water on purpose, and they simply don’t know the rules. By reporting water waste, you’re helping Soquel Creek Water District educate your neighbors and the community about what is and what isn’t allowed in a friendly and non-threatening way.

Please report water waste incidents in the following ways:

• Email us
• Phone: 831-475-8500
• Mail or hand delivery:
  5180 Soquel Drive
  Soquel, CA 95073

Please include the following if possible:

• Location (address and detailed description)
• Date and time of day
• Brief description of the problem/type of water waste
• Photo of the waste or leak occurring, if possible

All water waste reports are confidential. We will investigate all non-emergency water waste reports as soon as possible during regular business hours (Monday through Friday, 8 to 5 pm).