Frequently Asked Questions

During a Public Safety Power Shutoff, it is very important for you to conserve water, even if your house has power. A power outage will activate a short-term Stage 5 Critical Water Shortage Emergency. Stage 5 Measures for customers include the following:

• No outdoor irrigation
• No water for recreational purposes
• No draining or refilling of existing or new pools or hot tubs
• No water use for aesthetic purposes (ornamental fountains, ponds) except to support aquatic life
• No vehicle washing
• No exterior washing of structures
• Pools/hot tubs must be covered when not in use

We are working with PG&E to ensure we receive as much advance notice as possible so we can prepare and initiate our response. When a Public Safety Power Shutoff (PSPS) Warning is issued, our operators will top off our tanks and ensure that our generators also have fuel as notice allows. We are managing vegetation around our facilities as feasible to reduce fire risk. We will notify customers when PG&E notifies us of a potential power shutoff.

Before a Public Safety Power Shutoff (PSPS) event making sure:

• Clear property of excess, dead, and highly flammable vegetation. Trim grass and vegetation at least 30 feet around your home.
• Identify your unique/critical water needs and plan ahead.
• If you have a backup generator, test it and ensure it’s ready to operate safely.
• Store a minimum of two gallons of water per person per day, enough to last three to seven days, and don’t forget your pets. The more water you can store, the better.
• Your contact information is updated with Soquel Creek Water District and your local energy company.

During a Public Safety Power Shutoff (PSPS) event:

• Reduce indoor water use.
• Shut off irrigation.
• Stay tuned; there will be ongoing updates available through social media, news media and on Soquel Creek Water District’s website. Minimize water use during an event to leave as much water in the reservoirs as possible for firefighting.

After a Public Safety Power Shutoff (PSPS):

• Prepare for the next PSPS event
• Reset your irrigation controller while resetting other electronics to prevent overwatering
• Restock your water supplies