Frequently Asked Questions

We offer our customers free water-saving faucet aerators, hose nozzles, toilet leak detection tablets, shower timers and toilet flappers. Just stop on by to the District’s main office during business hours (8 am to 5 pm, Monday through Friday) at 5180 Soquel Drive in Soquel.

The Online Bill Pay Program allows you to use the internet to access, view, and pay your water bill with your Visa, MasterCard or electronic check 24 hours a day, 7 days a week from wherever you have internet access.

No, there is no transaction fee to use the Online Bill Pay Program. However, your financial institution may have a charge.

Online payments made through our website post to your billing account immediately.

If you have received a 48-hour notice of discontinuance, the online payment must be made prior to 5 pm on the date indicated on the notice to avoid additional delinquent fees.

The information provided through the Online Bill Pay Program is not as comprehensive as the tiered billing and 3-year consumption history available on your paper billing statement. For this reason, you will continue to receive your billing statement by mail.

Yes, payments can be made online using Visa, Mastercard, or an electronic check.

You may still make your payments by mail, phone or in person while enrolled in the Online Bill Pay Program. You may cancel your enrollment in the Bill Pay Program at any time.

You may reset either or both at any time. For security reasons passwords are not disclosed to District personnel, so you will be sent a new password at the email address you designated during enrollment in the Bill Pay Program.

Your personal data is protected through network and database security using industry-standard Secure Sockets Layer (SSL) to encrypt information to and from the site and other firewall and intrusion protection.