COVID-19 Update - April 24, 2020

STILL SERVING YOU WHILE PROTECTING OUR EMPLOYEES AND COMMUNITY 

To comply with Governor Newsom’s “stay at home” order to reduce the spread and mitigate the COVID-19 (coronavirus) impact in our County, our office will be closed to public access until further notice.   We take this issue very seriously and want to make sure we are taking every precaution to protect our employees and the community from exposure to the virus. As this is an emerging situation that is rapidly evolving, this plan is subject to change based on new information and guidance.  While our office is closed to in-person assistance, Soquel Creek Water District employees are still working in a safe manner and ready to respond to inquiries, issues, and emergencies by email and phone during the COVID-19 "stay at home” order. 

We want to reassure our customers these three very important points during this pandemic:

1. Our Drinking Water Is Safe

We want to reassure customers this virus has no impact on the District’s drinking water supply and water from your tap is safe from coronavirus (COVID-19).  The groundwater is treated and regularly tested to ensure that we meet all stringent state and federal drinking water requirements, which includes eliminating pathogens, including viruses.  We are committed to providing our customers with safe and reliable water. We deliver water of the highest quality and meets all stringent state and federal drinking water requirements. This information is detailed in the 2018 Water Quality Report, available at https://www.soquelcreekwater.org/sites/default/files/documents/Reports/2018wqr.pdf   While it's advisable to stock bottled water at home in case of emergencies, we do not expect this health outbreak to disrupt water services.  Here are some other links about water safety:

2. Water Service Will Not Be Terminated for Non-Payment due to Financial Difficulty Directly Resulting from the Current COVID-19 Crisis.

To ease the stress of this rapidly changing situation, effective immediately, water service will not be terminated for nonpayment of customer bills due to financial difficulty directly resulting from the current COVID-19 crisis. In addition, customers who are facing these hardships and contact us at 831-475-8500 option 3 to make payment arrangements, will not be charged late fees. These temporary policies will remain in effect until further notice. Customers are still responsible for their water bills, and once the current public health crisis has passed, normal policies will be restored.  For our customers who can continue with their prompt payments, it is greatly appreciated and helpful during this time.

3. We’re maintaining social distancing while still providing water service 24/7.  

To comply with Governor Newsom’s “stay at home” order our office is closed to public access until further notice. While our office is closed to in-person assistance, District employees are still working in a safe manner and ready to respond to inquiries, issues, and emergencies by email and phone.   Under normal circumstances, we love to talk with our customers when we’re in the field! These aren’t normal circumstances. If you must interact with one of our field staff, we ask that you please keep a distance of at least six feet. We are essential workers, so it’s essential we stay healthy. Thank you for doing your part to help keep us that way.

Ways to pay your bill while our Front Office Is Closed for Public Access:

  • Online payments can be made at https://www.municipalonlinepayments.com/soquelcreekwaterdistrictca
  • Phone - You can make a payment over the phone, 24 hours a day with our automated payment system. Have your water and financial account numbers handy and you can make payment with Visa, Mastercard, Amex, Discover or checking account information. Call (831) 475-8500, Option 2, to access this service. To reach a billing representative directly call (831) 475-8500, Option 3 during normal business hours (8 am – 5 pm). 
  • Drop Box - The District offers two drop box locations at our headquarters office at 5180 Soquel Drive, one near the front entrance and one in the parking lot behind our office. All payments dropped into the box are picked up by 8:30 a.m. Monday through Friday. Please include your account number and check made out to Soquel Creek Water District. 

Who To Contact for:

To Start/Stop Service 

  • Call the District's Customer Service Department at (831) 475-8500 option 3 during normal business hours 

Engineering and Construction Services 

Conservation Services 

  • Water Wise House Calls will be suspended until further notice. 
  • For other services or questions please call Shelley Flock, Conservation/Customer Service Field Manager at 831-475-8501 x156 or email shelleyf@soquelcreekwater.org

After-Hours Emergency

  • In the event of a water emergency after normal business hours call (831) 475-8500 and the answering service will dispatch someone to assist you as the situation warrants. 

This is an unprecedented situation that has required our community and staff to adjust our normal practices. We thank you for your patience and understanding in these uncertain times. 
 

COUNTY OF SANTA CRUZ GUIDANCE

The County of Santa Cruz Public Health Officer issued a mandatory Face Mask Order, which goes into effect April 24, 2020, at 11:59 p.m.  In compliance with the Order, the District has updated it’s Social Distancing-Sanitation-Safety Protocols.

 

Guidance on Reactivating Buildings that Closed or Reduced Water Use During COVID-19 from the CA State Water Boards

Some businesses or buildings may have shut down temporarily during the COVID-19 crisis. Buildings and large service connections that shut down or significantly reduced water use have an increased risk of Legionella growth and leaching of lead and copper. Such water customers should work with their water provider to address these risks. At a minimum, the water customer should thoroughly flush stagnant water lines prior to restoring full operation. Guidance to assist in understanding and addressing these risks include:

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