COVID-19 Update

STILL SERVING YOU WHILE PROTECTING OUR EMPLOYEES AND COMMUNITY 

To comply with Governor Newsom’s “stay at home” order to reduce the spread and mitigate the COVID-19 (coronavirus) impact in our County, our office will be closed to public access until further notice.   

We take this issue very seriously and want to make sure we are taking every precaution to protect our employees and the community from exposure to the virus. As this is an emerging situation that is rapidly evolving, this plan is subject to change based on new information and guidance. 

While our office is closed to in-person assistance, Soquel Creek Water District employees are still working in a safe manner and ready to respond to inquiries, issues, and emergencies by email and phone during the COVID-19 "stay at home” order. 

TO PAY YOUR BILL: 

  • Online payments can be made at https://www.municipalonlinepayments.com/soquelcreekwaterdistrictca
  • Phone - You can make a payment over the phone, 24 hours a day with our automated payment system. Have your water and financial account numbers handy and you can make payment with Visa, Mastercard, Amex, Discover or checking account information. Call (831) 475-8500, Option 2, to access this service. To reach a billing representative directly call (831) 475-8500, Option 3 during normal business hours (8am-5pm). 
  • Drop Box - The District offers two drop box locations at our headquarters office at 5180 Soquel Drive, one near the front entrance and one in the parking lot behind our office. All payments dropped into the box are picked up by 8:30 a.m. Monday through Friday. Please include your account number and check made out to Soquel Creek Water District. 

To ease the stress of this rapidly changing situation, effective immediately, water service will not be terminated for nonpayment of customer bills due to financial difficulty directly resulting from the current COVID-19 crisis. In addition, customers who are facing these hardships and contact us at 831-475-8500 option 3 to make payment arrangements, will not be charged late fees. These temporary policies will remain in effect until further notice. Customers are still responsible for their water bills, and once the current public health crisis has passed, normal policies will be restored.
 
For our customers who can continue with their prompt payments, it is greatly appreciated and helpful during this time.
 

WHO TO CONTACT:

To Start/Stop Service 

  • Call the District's Customer Service Department at (831) 475-8500 option 3 during normal business hours 

Engineering and Construction Services 

Conservation Services 

  • Water Wise House Calls will be suspended until further notice. 
  • For other services or questions please call Shelley Flock, Conservation/Customer Service Field Manager at 831-475-8501 x156 or email shelleyf@soquelcreekwater.org

After-Hours Emergency

In the event of a water emergency after normal business hours call (831) 475-8500 and the answering service will dispatch someone to assist you as the situation warrants. 

SqCWD TAP WATER IS SAFE, RELIABLE AND AVAILABLE 

In light of concerns surrounding COVID-19 (the coronavirus), the we want to reassure customers this virus has no impact on the District’s drinking water supply. We are committed to providing our customers with safe and reliable water. 

While we continue to monitor the situation, customers should be aware of the following information: 

  • The coronavirus has no impact on the quality or supply of tap water. As always, tap water is both available and safe. 
  • While it’s advisable to stock bottled water at home in case of emergencies, we do not expect this health outbreak to disrupt water services. 
  • We are committed to providing our customers with safe and reliable water. We use chlorine to eliminate pathogens, which include viruses. This ensures safe drinking water for all District customers. 
  • We deliver water of the highest quality and meets all stringent state and federal drinking water requirements. This information is detailed in the 2018 Water Quality Report, available at https://www.soquelcreekwater.org/sites/default/files/documents/Reports/2018wqr.pdf

Here are some other links about water safety:

This is an unprecedented situation that has required our community and staff to adjust our normal practices. We thank you for your patience and understanding in these uncertain times. 
 

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