New Billing System

We’ve listened to our customer’s requests for more notification and payment options.  The District is moving to a new billing system effective May 6, 2019.  The new system will allow the District to send bill notifications via text, in addition to the phone and email notifications currently available.  A new customer payment website will make it easier for customers to monitor consumption and billing records, to submit requests to start and stop service, and to manage their notification settings for bill reminders.

YOUR ACCOUNT NUMBER WILL CHANGE IN MAY.  If you pay your bills through your bank, you will need to provide them your new Soquel Creek Water District account number so your payment can be applied correctly to your account.

The new payment website can be accessed through our website at soquelcreekwater.org by clicking on the link for Online Bill Pay

Bill due dates and past due charges will be changing effective May 1, 2019. Click here to learn more

MAKE A QUICK PAYMENT

You can make a quick payment online without registering, however none of your payment information will be saved and you will have to re-enter it each time you make a payment.

  1. On the Utility Billing home page, click Quick Pay to display the Quick Pay page
  2. Enter the Account number (include all dashes as displayed on the bill), and the Last Payment Amount (from the last bill paid to Soquel Creek Water District).
  3. Click Continue to display the Payment Cart. The account information displays, as well as the balance to pay.
  4. Edit or confirm the Amount, and click Continue to display the Select a Payment Method page.
  5. Click Continue to display the Select a Payment Method page. Enter credit card details, or select the Enter eCheck option and enter checking account details.
  6. Click Continue to display the Submit Payment page. Confirm everything on the page is correct (including the email address to receive payment confirmation ). To edit, click Change to change the payment method. Click Pay More Accounts to add payments for additional accounts to this transaction.
  7. Click Submit Payment to complete the payment. To print a receipt, click Print This Page at the bottom of the confirmation message.

REGISTERING FOR AN ACCOUNT

Select the link in the upper right-hand corner of the payment website to register.
  1. In the Email field, enter an email address.  This email address will be your user login.
  2. In the Name field, enter your name.
  3. In the Phone Number field, enter a telephone number where you can be reached for bill reminders.
  4. In the Password field, enter a password that is at least 6 characters long.
  5. Click Create Member to save the information you have entered.

After registering, you will receive an email from noreply@municipalonlinepayments.com asking you to verify your new registration.  Make sure to check your junk or spam folder for this email if it doesn’t arrive shortly after registering.  Click the link in the message to activate your account registration.

LOGGING INTO AN EXISTING ACCOUNT

  1. Select the link in the upper right-hand corner of the payment website to log in.
  2. In the Email field, enter your user email address.
  3. In the Password field, enter your user password.
  4. Click Login.

If you forget your password, click Password Recovery for assistance.After 5 consecutive failed attempts to log in, the system will lock your account until a District representative can unlock your account.This feature protects your account from hacking attempts and potential identity theft.

ATTACHING AN ACCOUNT

In order to pay your bill, access your account history, sign up for e-billing or submit service requests you will need to attach an account to your registration.  In order to attach an account you will need your new account number and the amount of your last payment to Soquel Creek Water District.  You can attach more than one account to your registration, so if you are a landlord with multiple District water service accounts you can manage them all through one registration.

  1. Under Available Services, select Utility Billing.
  2. On the Utility Billing home page, click on Add an Account.
  3. Enter your new Account Number, including dashes.  If you don’t know your new account number, you can look on your May bill when it arrives or you can contact our Billing department at (831) 475-8500 option 3.
  4. Enter your Last Payment Amount to Soquel Creek Water District.  If you are a new District customer who has never made a payment you can enter 0.00 in this field.
  5. Click Add Account.

NAVIGATING YOUR ACCOUNT

Any item that is written in blue will allow you to open up more information simply by clicking on the item.
  1. Click on the Account Number to access the Account Detail screen.

ACCOUNT DETAIL SCREEN

From this screen you can access tabs to see your billing transaction history, look up address information, update account information, or review your consumption history.  Because this is a new system, your consumption history may not begin to populate until you have received bills from the new software.

You can click on View Bill to see a pdf of your bills.  Because this is a new system, you will only see bills generated after May 1.

On the right hand side of the screen you can select options to sign up for e-Billing, sign up for bill reminders, submit a service request, or contact our billing department.

EDITING YOUR MEMBER PROFILE

  1. Click the User Icon in the upper right-hand corner of any page.  The user icon looks like a little person.
  2. Select Member Profile from the dropdown to display your account information.
  3. Click Edit Profile to edit account details.  Enter a new password only if you want to change your current password.
  4. Click Save Profile to save the changes.

SETTING UP A CREDIT CARD PAYMENT

  1. Click the User Icon from any page and select Payment Information from the dropdown.
  2. On the Payment Info tab, click Add a Credit Card. If this is the first payment method to add to this account, click the Add a Credit Card link. The Add New Credit Card page displays.
  3. From the Card Type dropdown, select the type of card to add (e.g., Mastercard).
  4. In the Credit Card Number field, enter the entire credit card number.
  5. In the Expiration fields, select the day, month, and year from the dropdowns.
  6. In the Name on Card fields, enter the First Name and Last Name on the card.
  7. In the Billing Address 1 field, enter the address the card bills to.
  8. In the Billing Address 2 field, enter the rest of the address the card bills to, if necessary.
  9. In the Zip field, enter the card's billing zip code.
  10. Click Add New Credit Card. The card is now on the list of Available Payment Methods on the Payment Info tab. Follow the same procedure to add multiple cards to your account.

Add a Credit Card While Making a Payment

Follow these steps to save a credit card to the profile as you are entering a payment: 

  1. While entering a payment, select Enter Credit Card in the Select a Payment Method window.
  2. Follow steps 3 through 9 above.
  3. Mark the Save Credit Card checkbox.
  4. Click Continue.
  5. Complete the transaction. The card is now on the list of Available Payment Methods on the Payment Info tab.

EDITING/DELETING YOUR CREDIT CARD

  1. Click the User icon on any page and select Payment Information from the dropdown.
  2. On the Payment Info tab, click Edit next to the credit card to edit. The Edit Credit Card page displays.
  3. From the Card Type dropdown, select the type of card to add (e.g., Mastercard).
  4. Follow steps 3 through 9 above for adding a new credit card.
  5. Click Save Credit Card. The updated card is now on the list of Available Payment Methods on the Payment Info tab.
  6. To delete a credit card, on the Payment Info tab click Delete next to the credit card to delete. The Delete Credit Card page displays. 
  7. Click Yes, Delete Credit Card.  The credit card no longer displays on the Payments Info tab.

SETTING UP AN eCHECK PAYMENT

  1. Click the User icon on any page and select Payment Information from the dropdown.
  2. On the Payment Info tab, click Add an eCheck. If this is the first payment method added to this account, click the Add an eCheck link. The Add New eCheck page displays.
  3. In the Routing Number field, enter the routing number for the account, enter again to confim on next line
  4. In the Account Number field, enter the account number for the account, enter again to confirm on next line.
  5. From the Account Type dropdown, select the type of account (e.g., Checking).
  6. In the Bank Name field, enter the name of the bank where the account is.
  7. In the Name on the Account field, enter the full name of the account holder.
  8. Click Add New eCheck to save this detail to the account. The eCheck setup is now on the list of Available Payment Methods on the Payment Info tab. Follow the same procedure to add multiple eCheck setups to the account.

Adding an eCheck While Making a Payment

Follow the steps below to save a new eCheck setup to your profile as you enter a payment:

  1. While entering a payment, select Enter eCheck.
  2. Click Continue.
  3. Follow steps 3 through 7 above.
  4. Mark the Save eCheck checkbox.
  5. Click Continue.
  6. Complete the transaction. The eCheck setup is now on the list of Available Payment Methods on the Payment Info tab.

EDITING/DELETING YOUR eCHECK

  1. Click the User icon on any page and select Payment Information from the dropdown.
  2. On the Payment Info tab, click Edit next to the eCheck to edit. The Edit eCheck page displays.
  3. Follow steps 3 through 7 above for adding an eCheck.
  4. Click Save eCheck to save this detail to the account. The updated eCheck setup is now on the list of Available Payment Methods on the Payment Info tab.
  5. To delete an eCheck payment method, on the Payment Info tab click Delete next to the eCheck to delete. The Delete eCheck page displays.
  6. Click Yes, Delete eCheck.

SIGNING UP FOR e-BILLING

To sign up to receive e-bills select Sign Up for e-Billing from the right-side menu on the Utility Billing home page.  Enter your email address, then enter again to confirm.  Click on the check box to receive e-bills only, or check both boxes to receive both an e-bill and a paper bill mailed to your home.

 

 

 

SIGN UP FOR REMINDERS

To sign up to receive bill reminders select Sign Up for Reminders from the right-side menu on the Utility Billing home page.  Click on a button to receive reminders by either text or phone.  If you select to receive reminders via text, make sure to enter a phone number that can receive text messages.  Text messaging rates may apply.