How to Read your Bill

How to Read Your Water Bill

New Bill Layout

The District’s bill printing software was recently upgraded.  As part of the upgrade, we took the opportunity to redesign the billing statements to be more customer-friendly and informative and to make our billing process more efficient.

The redesigned bills report your household’s water consumption more precisely. The amount of water used is still shown in units (1 unit = 748 gallons), but we are now able to report the number of units used out two decimal points (e.g.  4.27 units)  instead of rounding to the nearest whole unit (e.g.  4 units).

To make it easier for customers to identify significant changes in their water use, the consumption history table has been replaced with a graph showing consumption over the previous 12 months (light blue) compared to consumption the prior year (dark blue).

A graph is included on single family residential customers’ bills comparing your household’s consumption (light blue bar) to that of water-efficient homes ranging from 1 to 6 occupants (green bars).  The current water efficient guideline is 50 gallons per person, per day.  This guideline reflects that the District is in a stage 3 water supply shortage and is striving to reduce overall water use by 25% over 2013 levels.

Water accounts are billed every month based on consumption with tiered pricing. Consumption is based on hundred cubic feet of water (100 cubic feet of water = 1 unit or 748 gallons).  Better understand how water is priced.