About the Meters
About Your Meter
Your water meter tells you how much water you’re using during a given time period and can help you monitor the amount of water you use indoors and outdoors on a daily basis. Although meter readings are recorded electronically, all meters can be read manually. See more about reading your meter: Read Your Meter
It can also help you figure out if there’s a leak inside or outside the house. See more about leaks: Leaks
The District has nearly completed a metering system upgrade from Automated Meter Reading (AMR) technology to intelligent-metering technology (i-meters). I-meters transmit hourly, daily, and monthly water usage to the District via a wireless communication network. The District can share water usage information with the customer through the WaterSmart Customer Portal (coming December 2020). Some of the customer benefits of the i-meter upgrade are:
- Increased Leak Detection
- Access to Customer Portal
- Ability to Set Customized Water Alerts
As we wrap up the i-meter upgrade, some meters are still our older Automated Meter Reading (AMR) technology or they have been upgraded but still require reprogramming to send usage information to the network. These rely on a staff person driving by them once a month to pick up the read with a radio receiver.
The i-meter upgrade is expected to be complete in early 2021.
Alternate Metering System
Customers may choose to opt out of the i-Meter upgrade in favor of having an alternate metering system (i.e. an analog meter). As an alternate meter requires staff to collect a manual meter read each month, there currently is a monthly charge of $10/account to opt-out and this fee may increase in the future. Please complete the Application for Alternate Metering System and return to the District.
Shelley Flock, Conservation and Customer Service Field Manager; 831-475-8500