To reduce the spread of the COVID-19 impact, the District office is closed until further notice but our phones are still open, please call 831-475-8500 option 3 for help. We are experiencing a high volume of phone calls and emails. Please be patient as we get back to each customer. Thank you.
The Rules of Water Waste
The Rules of Water Waste
The following restrictions will help protect the District’s water supply from groundwater overdraft, seawater intrusion, and drought.
- No general water waste: Indiscriminate running of water or washing in a manner that is wasteful and without reasonable purpose is prohibited.
- No irrigation run-off: Adjust irrigation systems to prevent overspray and run-off.
- No sprinkler use between 10 a.m. and 8 p.m.: Only watering mornings or evenings reduces water loss from evaporation and wind.
- No hosing down of hard or paved surface except when necessary for health and safety. Positive shut-off nozzle is required.
- Always use a positive shut-off hose nozzle for outdoor water use (free hose nozzles are available to District customers).
- Always repair irrigation system and plumbing leaks within 72 hours.
- Food service establishments may only serve drinking water upon customer request and must display notice of this policy. (Call to request free signs).
- Hospitality/ lodging establishments must give customers the option to forego daily laundering of linens and must display notice of this policy. (Call to request free signs).
- No watering during rainfall or for 48 hours following measurable rainfall.
Temporary Stage 3 Water Shortage Emergency rules
- No exterior washing of structures (unless necessary for sanitation and health or to prepare for paint or stain and a pressure washer is used).
- Car washing at home must be efficient. Use waterless spray, bucket and hose with automatic shut-off nozzle, or pressure washer. If possible, water should not run off of the property.
- Efficient car washes within our District
- Bay Avenue Self Serve Car Wash, 821 Bay Avenue, Capitola, CA 95010
- AJ's Fuel and Car Wash, 5955 Soquel Drive, Soquel, CA 95073
- Efficient car washes within our District
- Commercial customers must display "Save Water" signage (free signs are available)
Report Water Waste and Leaks
Please report water waste incidents the following ways:
- Email: savewater@soquelcreekwater.org
- Phone: (831)475-8500
- Mail or hand delivery: 5180 Soquel Dr., Soquel, CA 95073
Please include the following if possible:
- Location (address and detailed description)
- Date and time of day
- Brief description of the problem/type of water waste
- Photo of the waste or leak occurring if possible
All water waste reports are confidential. We will investigate all non-emergency water waste reports as soon as possible during regular business hours (Monday-Friday 8-5pm).
Are you reporting a water emergency?
If you see an actively gushing or spraying pipe or see a wet spot forming unexpectedly in the street or ground, this may be a water emergency. Call us immediately at 831-475-8500 to report the emergency. After business hours, you will reach our on-call phone dispatcher.
Please provide the staff member with a description of the emergency and the location.
Please contact District Staff at savewater@soquelcreekwater.org.