Frequently Asked Questions

  1. Why does my water have an unpleasant taste and/or odor?
  2. Why do I sometimes get cloudy water coming out of my faucets?
  3. What is the level of fluoride in the water?
  4. Why does my water look dirty, have sediment and/or particles in it?
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  1. How do I get free water-saving devices like hose nozzles and aerators?
  2. What is the Online Bill Pay Program?
  3. Is there a fee to use the Online Bill Pay Program?
  4. How soon will my online payment reach you?
  5. If my water service is about to be shut off, may I make an online payment?
  6. Will I continue to receive bills by mail?
  7. Can I write electronic checks?
  8. Once enrolled in the Online Bill Pay Program, do I have to keep making my payments online?
  9. What if I forget my user name or password for the Online Bill Pay Program?
  10. Is it safe to pay my bill online? How secure is my personal information?
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  1. My bill shows my water use in gallons per day. I don't use this much water. Is there a leak?
  2. I am already doing everything I can to conserve water. What else can I do?
  3. What should I do when I see water waste?
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  1. How is the Soquel Creek Water District funded?
  2. How does the Soquel Creek Water District use its funding?
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  1. How can I bid on projects for the Soquel Creek Water District?
  2. Do I need a new water meter for my project?
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  1. How can I work for the Soquel Creek Water District?
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