Water Metering System Upgrade to Advanced Metering

Project Status

As of mid-February 2021: Close to 95% of all meters have been upgraded to i-meters. Staff expects to complete the remaining upgrades by the fall of 2021.

At least 90% of the needed radio communications equipment has been installed. We anticipate also completing this work by the fall of 2021. (Note: As we are still working on installing this equipment in a few areas of the District, i-meters in these areas may not yet be connected to the i-meter communications network, or may be connected but are not consistently transmitting their stored hourly and daily consumption data).

Project Description

In June of 2019, the District began work to upgrade our water metering system (comprised of approximately 16,000 water meters) to Intelligent Metering (i-meters). The project allows for the electronic collection and transmission of daily and hourly water consumption data and leak alerts to the District for billing and customer service purposes. Additionally, the data is now available to most customers through the WaterSmart Customer Portal, providing more frequent usage information, tools to help them better manage their water use and bills, and near real-time notification of leaks.

Of the approximately 16,000 total meters, about 15,500 will be upgraded by replacing the existing meter's electronic component (i.e. the register) with a new i-meter register. This component of the project does not require water service to be shut off, thus no impacts to customers are expected. The remaining 500 meters are nearing the end of their anticipated life cycle and will be fully replaced with a new i-meter (i.e. meter + electronic register). This work will require a brief water shut-off, and District staff will notify affected customers in advance of this work. All existing concrete or cast-iron meter box lids will be replaced with a polymer lid, allowing for better electronic data transmission.

The final component of the project is the installation of the metering system's communications equipment (i.e. base stations and repeater antennas) which utilize radio frequency transmission to receive usage data from the meter's electronic register and convey it to the District. Communications equipment will primarily be installed on District-owned sites, or on utility poles; thus, no impacts to customers are expected.