831-475-8500 option 3 or use the contact form to leave us a message.
Tuesday – Friday: 9:00 AM – 12:30 PM, 1:30–4:00 PM
Water Leaks / After-Hours Emergencies
If you see an actively gushing or spraying pipe or see a wet spot forming unexpectedly in the street or ground, this may be a water emergency.
Call us immediately at 831-475-8500 to report the emergency. After business hours, you will reach our on-call phone dispatcher.
Please provide the staff member the following information:
- a description of the emergency
- the location of the emergency
Report Water Waste & Leaks
Please report water waste incidents (e.g., excessive runoff from irrigation, irrigation during rainfall, hosing down driveways, sidewalks, etc.) in the following ways:
- Email us
- Phone: 831-475-8500
- Mail or hand delivery:
5180 Soquel Drive
Soquel, CA 95073
Please include the following if possible:
- Location (address and detailed description)
- Date and time of day
- Brief description of the problem/type of water waste
- Photo of the waste or leak occurring if possible
All water waste reports are confidential. We will investigate all non-emergency water waste reports as soon as possible during regular business hours (Monday through Friday 8 to 5 pm).