Contact Us

Call Us!

831-475-8500 option 3

Email Us!

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Phone Hours

Monday – Friday, 8:00 AM – 5:00 PM

Public Counter Hours

Monday – Friday: 
9:00 AM – 12:30 PM
1:30–4:00 PM

Water Leaks / After-Hours Emergencies

If you see an actively gushing or spraying pipe or see a wet spot forming unexpectedly in the street or ground, this may be a water emergency. 

Call us immediately at 831-475-8500 or 831-529-1110 to report the emergency. After business hours, you will reach our on-call phone dispatcher.

Please provide the staff member the following information:

  • a description of the emergency
  • the location of the emergency

Report Water Waste & Leaks

Please report water waste incidents (e.g., excessive runoff from irrigation, irrigation during rainfall, hosing down driveways, sidewalks, etc.) in the following ways:

Please include the following if possible:

  • Location (address and detailed description)
  • Date and time of day
  • Brief description of the problem/type of water waste
  • Photo of the waste or leak occurring if possible

All water waste reports are confidential. We will investigate all non-emergency water waste reports as soon as possible during regular business hours (Monday through Friday 8 to 5 pm).