Start/Stop Service

Opening An Account

To open a water service account with the District, call the District's Customer Service Department at (831) 475-8500 or stop by our office at 5180 Soquel Drive, Soquel, during our regular business hours of 8AM -Noon and 1PM - 5PM, Monday - Friday.  There is no fee for opening a new account.

When you call or come in to open an account, the account will be put in your name and you will be asked to provide your SSN.  To ensure your privacy the District does not allow the submission of SSNs through our website. If you open your account using the fillable form below you will be contacted by a customer service representative to provide your SSN.  Your SSN will be verified through a consumer reporting agency to validate your identity.  Account information, including billing information, will only be released to the account holder.  You may not establish an account for another person.  If you wish to allow another individual access to your account information you will need to add them as an authorized user to your account.  Both account holders and those authorized for access will be asked to verify their identity in future communications before account information is released.

If the water at your new address is off and a District employee must come out to turn it back on, your presence may be required. There is no charge for this service. In most situations, the District requires 24 hour advance notice. 

Closing Your Account

To close your Soquel Creek Water District account, call the District's Customer Service Department at (831) 475-8500, stop by our office at 5180 Soquel Drive, Soquel, during our regular business hours of 8AM -Noon and 1PM - 5PM, Monday - Friday or contact us by email at custserv@soquelcreekwater.org. There is no fee for closing your account.

Charges will continue to accrue on an account until the District is notified by the account holder to discontinue service.  The account holder will be responsible for all charges incurred up to the date of notification.

New Building?

If you would like information about installing a new service lateral for a new building, please fill out the application for new service (.pdf document) and read the Water Demand Offset information page to get started.