Customer Service
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Our Customer Service Department is ready to assist you with any questions you may have. Phone: (831) 475-8500 It is the customer's responsibility to notify the District of any changes to the billing address or contact information. Contact Customer Service at 831-475-8500 to update your account information today. |
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Rules and Regulations
Bills are issued on a bimonthly basis and payment may be made by mail, telephone, drop box, online, auto pay, or in person. If paying in person, please bring your payment stub. If paying by mail or drop box, please pay by check only, no cash. A $25 fee is charged for all returned checks.
Meters are consistently read and bills are issued as nearly as possible on the same day within each billing period. Bills are due when mailed and become delinquent if payment is not made on or before the due date. Delinquent accounts will have a $25 late payment charge added, and may be subject to additional fees if service is discontinued for non-payment. If for any reason you fail to receive a bill as scheduled, please notify the District immediately. Charges continue in the name of the current customer until the District is notified of intent to discontinue service.
Notice regarding disputed bills
To initiate a complaint or request an investigation concerning service or charges, contact the customer service supervisor at (831) 475-8501, extension 132.
Meter access
It is the customer's responsibility to keep access to the meter box free and clear of any obstructions including overgrowth of landscaping. If necessary, District staff may trim landscaping in order to access the meter.
Identity Theft Prevention Program
Identity theft occurs when an imposter takes your personal data - usually your name, Social Security number (SSN), driver's license number, address and/or birth date - and uses it for his or her own financial gain. This person may apply for utility service, credit cards or loans, buy merchandise, and/or lease cars and apartments. They might even use your identity to gain employment - working as you.
In an effort to protect our customers from identity theft and to comply with Federal Trade Commission regulations, Soquel Creek Water District has implemented an Identity Theft Prevention Program. Customer Service Representatives will ask customers to verify their identity when inquiring about their account. If you wish to allow a spouse or other individual access to your account information, you will need to add them as a joint applicant or an authorized user to your account. As of November 1, 2008, no information will be given out to individuals not identified on the account.
