About Your Bill
Water accounts are billed every other month with a standard 5/8's inch domestic meter charge of $36.83 per billing period. (Larger meters will have higher service charges; see Rates and Service Fees for details). Water is measured in units measuring 100 cu/ft (748 gallons). Conservation based tiered water quantity rates are as follows: 0-8 units = $3.22 per unit, 9-30 units = $6.15 per unit, 31 units and above = $10.65 per unit. (Larger meters will have a different tier structure; see Water Rates and Service Fees for details).
Meters are consistently read and bills are issued as nearly as possible on the same day within each billing period. Bills are due on or before the due date specified on your billing statement. Delinquent accounts will have a $25 late payment charge added. If for any reason you fail to receive a bill as scheduled, please notify the District office immediately. Charges continue in the name of the current customer until the District is notified of intent to discontinue service. For questions regarding your bill, contact our customer service department at (831) 475-8500, or email customer service. For circumstances requiring immediate attention or regarding late payments, please contact the District by phone at (831) 475-8500 during business hours in order to avoid a disruption in service.
To make things easier for customers we give you the opportunity to pay your bill in a number of ways.
Online Bill Pay
This program allows you to pay your bill online 24/7 from the convenience of work or home using your Visa, Mastercard or electronic check*. Click on the "Pay Bill Online" button at the top right-hand corner of this to access this service.
Auto Pay
Auto Pay is a service that allows you to have your bimonthly water bill paid automatically from your checking account or your Mastercard or Visa account. To enroll, click on the "Pay Bill Online" button at the top right-hand corner of this page and register for the payment website using your email address and account number. Once registered, select the Auto Pay option, click on the account number you wish to enroll, and enter your credit card or checking account* information for recurring payments. Credit card or checking account information can be changed at any time by selecting the My Profile tab on the payment website. Please contact customer service at (831) 475-8500 if you require assistance.
Phone
Have your Visa, Mastercard or checking account information handy and contact our customer service representatives at (831) 475-8500 and they’ll be happy to process your payment over the phone.
Mail
Pay your bill by check* and return your payment in the blue remittance envelope provided.
Drop Box
The District offers two drop box locations at our headquarters office at 5180 Soquel Drive, one near the front entrance and one in the parking lot behind our office. All payments dropped into the box are picked up by 7:30 a.m. Monday through Friday. Please include your account number and check* made out to Soquel Creek Water District. No cash please. If you have received a 48-hour notice of discontinuance, payments received in the drop box after 7:30 a.m. may not be processed in time to avoid disruption of service.
Walk-in
Payments may also be made at the District office, located at 5180 Soquel Drive, during regular business hours. The office is closed from noon to 1:00 p.m. daily. You can pay your bill with cash, check*, Mastercard or Visa. And, while you’re at our office, pick up some water wise brochures that offer tips on ways you can save water or a free low-flow showerhead, faucet aerator or leak detection dye tablet available to all District customers.
* A $25 fee is charged for all returned payments.
A word about Online Banking
If your financial institution offers pay-by-phone or computer-based home banking, you have the option of paying your bill through these electronic services. For information on availability of pay-by-phone or computer-based home banking, contact your financial institution. Payment made through your bank does not arrive at the District the same day funds are withdrawn from your account, so do not make your payment online if you have received a 48-hour door hanger notice that your water service is scheduled to be disconnected because of non-payment. The customer is responsible for all delinquent charges that may be assessed if payment is not received by the due date.
Notice regarding disputed bills: To initiate a complaint or request an investigation concerning service or charges, contact the customer service supervisor at (831) 475-8501 ext. 132.
