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Bills are issued on a bimonthly basis and
payment may be made by mail, drop box, auto pay, or in person. If paying in person, please bring
your payment stub. If paying by mail or drop box, please pay by check only,
no cash. A fee is charged for all returned checks.
Meters are consistently read and bills are
issued as nearly as possible on the same day within each billing period. Bills are due
when mailed and become delinquent if payment is not made on or before the due date.
Delinquent accounts will have a late payment charge added. If for any reason you fail to
receive a bill as scheduled, please notify the District immediately. Charges continue in
the name of the current customer until the District is notified of intent to discontinue
service.
notice regarding disputed bills
To initiate a complaint or request an investigation
concerning service or charges, contact the customer service supervisor at (831) 475-8501, extension 132.
meter access
It is the customer's responsibility to keep access to the meter box free and clear of any
obstructions including overgrowth of landscaping. If necessary, District staff may trim
landscaping in order to access the meter.
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