privacy and security policy
The Soquel Creek Water District respects your privacy and your trust is very important to us. This notice explains the District’s privacy policies for its internet use and our commitment to protecting your privacy online.

Please note that the Soquel Creek Water District web site contains links to third party web sites. When you link to an outside web site, you are no longer on our web site and are subject to the privacy policy and other practices of the new site. Soquel Creek Water District is not responsible for the practices or content of these or any other sites.

1. The information we gather from you
If you are simply browsing our site, we do not gather any personally identifying information about you. Like most internet sites, we automatically collect standard, anonymous statistical information, which includes:

• IP address
• The date and time you visited our site
• The pages you visited

We use these statistics for aggregation purposes only to help us improve the usefulness of our web site.

2. Personal Information
We do not collect personal information about you when you visit our site unless:

• you enroll in the Soquel Creek Water Online Bill Pay program, or
• you send us e-mail or contact us by telephone or in person.

If you contact us via e-mail or otherwise, you will necessarily be providing personally identifying information. We use links throughout our site to provide you with the opportunity to contact us via e-mail to ask questions, request information, sign up for direct payment, make changes to your account, or provide comments and suggestions. You may also be offered the opportunity to have one of our representatives contact you personally to provide additional information. To do so, we will require personally identifying information from you, such as your e-mail address, name, telephone number, account number, and/or credit card number to help us satisfy your request. By contacting us via these means, you consent to our collection of personally identifying information. Only those employees who have a need to know or respond to your requests will have access to the information you provide.

4. Disclosure of personally identifying information to third parties
We do not share, provide or sell personally identifying information to third parties for the purpose of telemarketing, e-mail or direct mail solicitation.

We may, at our option, provide or otherwise disclose personally identifying data you have voluntarily provided to comply with the law, legal process or to collect unpaid bills, or to resolve customer disputes or inquiries.

5. Cookies
Cookies are small text files used on a web site to recognize a repeat visitor to its site. Cookies are not programs that penetrate a user’s system and damage files. The District does not use cookies except for the online BillPay* portion of the web site. Cookies are used then only for application purposes and as part of the authentication process. These cookies do not store sensitive information and disappear as soon as you sign out of the BillPay* program.

* NOTE: BillPay is a feature not yet available to customers. Check back soon.

6. Security
This web site uses industry standard SSL (Secured Sockets Layer) to offer secure communications by encrypting all data to and from the site.

web site disclaimers
Links: This web site contains links to other non-District sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites.

Content Accuracy: Information contained in the Soquel Creek Water District web site is provided as a public service. We make every effort to provide the most timely, accurate and complete information. However, information may change without notice, and Soquel Creek Water District makes no claims, promises or guarantees about the accuracy, completeness, or adequacy of the its web site content and expressly disclaims all liability for any errors and omissions in its content. You are responsible for any conclusions or actions you undertake as a result of the information on this site.

Disclaimer of Liability: With respect to documents available from this web site, the Soquel Creek Water District, including all of its officers, agents, servants and employees and appointed or elected officials, past, present and future (hereinafter collectively referred to as “the District”), does not make any warranty, expressed or implied, including warranties of merchantability and fitness for a particular purpose, or assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed on the server. Likewise, the District does not represent that the use of any such document, information, apparatus, product or process will not infringe privately owned rights.

Disclaimer of Endorsement: Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or preference by the District. The views and opinions of authors expressed herein do not necessarily state or reflect the attitudes and opinions of the District. Those views or opinions shall not be used for advertising or product endorsement purposes without the express, written consent of the designated District official.

Copyright Status: District authored documents are sponsored by the District. Accordingly, the District retains a nonexclusive, royalty free license to publish or reproduce these documents, or allow others to do so, for District purposes. Any document available from this server may be protected by Copyright laws. Consequently, permission to reproduce must be obtained from the original author.

These disclaimers and exclusions shall be governed by and construed in accordance with California law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

All questions and comments regarding the content of this web site should be directed to custserv@soquelcreekwater.org. If you find or believe that information obtained from this site is inaccurate, illegible, or out-of-date, or you encounter technical or other problems using or accessing this site, please notify us. This web site is the only official web site of Soquel Creek Water District.