To open a water service account with the District, call the District's Customer Service Department at (831) 475-8500 or stop by our office at 5180 Soquel Drive, Soquel, during our regular business hours of  8AM -Noon and 1PM - 5PM, Monday - Friday. There is no fee for opening a new account.

When you call or come in to open an account, that account will be put in your name and you will be asked to provide your SSN.  Your SSN will be verified through a consumer reporting agency to validate your identity.  Account information, including billing information, will only be released to the account holder.  You may not establish an account for another person.  If you wish to allow another individual access to your account information you will need to add them as an authorized user to your account.  Both account holders and those authorized for access will be asked to verify their identity in future communications before account information is released.

New Building? If you would like information about installing a new service lateral for a new building, please fill out the application for new service (PDF document) and read the Water Demand Offset information page to get started.

information needed when opening an account

• Your Name
• Address of New Account
• Social Security Number or Deposit
• Whether you own or are renting your residence
• Your Home and Work Telephone Numbers

If the water at your new address is off and a District employee must come out to turn it back on, your presence may be required. There is no charge for this service. In most situations, the District requires 24 hour advance notice.