getting started with online billpay
 In response to customer feedback about our Online BillPay feature, the District has switched to a different software for this service. This new service is easier to access and offers many new features, in addition to saving the District money in transaction fees.  Click on the "Online BillPay" button to get started.  Make sure to have a copy of your bill handy when you register your account.  When entering your credit card information please enter the name exactly as it appears on your credit card, including middle initials, and enter the mailing address at which you receive your credit card statement (if different from your service address). 

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frequently asked questions
What is the Online BillPay Program? The Online BillPay Program allows you to use the internet to access, view, and pay your water bill with your Visa, MasterCard or electronic check 24 hours a day, 7 days a week from wherever you have internet access. Once enrolled, you will receive e-mail notification when your bill is ready.

Is there a fee to use the Online BillPay Program? No, there is no transaction fee to use the Online BillPay Program. However, your financial institution may have a charge.

How soon will my online payment reach you?  If my water service is about to be shut off, may I make an online payment? Online payments post immediately to your account, so you can make your payment online before the 5:00 pm deadline on your door hanger and avoid service disruption.

Will I continue to receive bills by mail? The Online BillPay Program gives you the option of discontinuing your paper bills. You may print your online bills if you wish.

Can I write electronic checks? Yes, you may use the Online BillPay feature to submit your payment using an electronic check.  Have your routing number and checking account information handy.  In the event your check is returned, NSF charges will apply.

Once enrolled in the Online BillPay Program, do I have to keep making my payments online? You may still make your payments by mail or in person while enrolled in the Online BillPay Program.  You may cancel your enrollment in the BillPay Program at any time.

What if I forget my user name or password for the Online BillPay Program? You may reset either or both at any time.

Is it safe? How secure is my personal information? Your personal data is protected through network and database security using industry standard Secured Sockets Layer to encrypt information to and from the site and other firewall and intrusion protections.