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getting
started with online billpay
In
response to customer feedback about our Online BillPay
feature, the District has switched to a different software for
this service. This new service is easier to access and offers
many new features, in addition to saving the District money in
transaction fees. Click
on the "Online BillPay" button to get started.
Make sure to have a copy of your bill handy when you
register your account. When
entering your credit card information please enter the name
exactly as it appears on your credit card, including middle
initials, and enter the mailing address at which you receive
your credit card statement (if different from your service
address).
(click
image)
frequently asked questions
What is the Online BillPay Program? The Online
BillPay Program allows you to use the internet to access,
view, and pay your water bill with your Visa, MasterCard or
electronic check 24 hours a day, 7 days a week from wherever you have
internet access. Once enrolled, you will receive e-mail
notification when your bill is ready.
Is there a fee to use
the Online BillPay Program? No, there is no transaction
fee to use the Online BillPay Program. However, your
financial institution may have a charge.
How soon will my
online payment reach you? If my water service is about
to be shut off, may I make an online payment? Online
payments post immediately to your account, so you can make
your payment online before the 5:00 pm deadline on your door
hanger and avoid service disruption.
Will I continue to
receive bills by mail? The Online BillPay Program gives
you the option of discontinuing your paper bills. You may
print your online bills if you wish.
Can I write
electronic checks? Yes,
you may use the Online BillPay feature to submit your
payment using an electronic check.
Have your routing number and checking account
information handy. In
the event your check is returned, NSF charges will apply.
Once enrolled in the
Online BillPay Program, do I have to keep making my payments
online? You may still make your
payments by mail or in person while enrolled in the Online
BillPay Program. You may cancel your
enrollment in the BillPay Program at any time.
What if I forget my
user name or password for the Online BillPay Program?
You may reset either or both at any time.
Is it safe? How
secure is my personal information? Your personal data is
protected through network and database security using
industry standard Secured Sockets Layer to encrypt
information to and from the site and other firewall and
intrusion protections.
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